About KWIHCorporate Culture
It is our mission to focus on customer needs and pursue the spirit of excellence with quality products and services to be provided by the company. With vision, perseverance and teamwork, KWIH strives to provide the Shareholders with a decent return on their investment.
KWIH's core values are vital in the company's overall operation and brand building. The Group's core values are categorized into four areas, namely Professional Integrity, Continuous Improvement, Personal Effectiveness and Managerial Effectiveness.
Professional Integrity
- Accountability: Assuming ownership and authority while taking committed responsibility for an outcome.
- Integrity and Fairness: Maintaining trustworthiness and fairness in conducting all our business activities.
- Loyalty: Working for the company's interests without forsaking personal integrity in the belief that efforts and results will be properly recognized.
Personal Effectiveness
- Perseverance: Achieving desired results in the face of resistance and adversity.
- Responsive to Change: Foreseeing and managing changes in a positive and constructive manner, always learning and sharing from the process.
- Emotional Intelligence: Staying in control of one's emotions and empathizing with others in all inter-personal relations.
Managerial Effectiveness
- Leadership and Teamwork: Being accountable for motivating the team, initiating actions, making timely decisions, coordinating individual efforts and inspiring others to achieve the best results.
- Professionalism: Aiming to keep abreast of the latest technological advance, to acquire the special knowledge and skills and to apply them in company business.
- Customer Focus: Understanding our customers' motivation and attitudes and striving to satisfy their needs and expectations.
Continuous Improvement
- Creativity and Innovation: Encouraging and welcoming new ideas to produce innovative result and taking and supporting risks when appropriate.
- Spirit of Excellence: Improving continuously and being among the best in all that we do.
- Maintaining a Competitive Edge: Providing value for money and service delivery at levels higher than those of our competitors.
KWIH's core values, commitments, policies and codes as determined by the Board under the leadership of the company's Chairman are vital in the company's overall operation and brand building. The company's corporate cultures and strategies are taken into consideration in determining the business model, mission and vision. Those values and principles are embedded throughout the company's Code of Conduct, Whistleblowing Policy, Anti-Corruption Policy and other relevant policies which are communicated with the senior management and staff through the Staff Handbook, staff orientation, intranet, trainings, slogans and where appropriate.
As a people-oriented enterprise, KWIH's spirit of core values emanate from the interior to the exterior, which means the employees must apply the business principles and ethics, consistent with those expected by the company, and regard the core values as the blueprint for and the indicator of their daily performance. On one hand, they work with fairness, integrity and responsibility internally; on the other hand, they take ownership of the brand and are responsible to the customers, investors and the public externally. Core values can only be effectively carried through and become the common ethic amongst the staff by effective communication. A unique corporate culture and brand image are thus essential to make the goal achievable.
The Board, with management's support, is responsible for overseeing and monitoring the company's operations executed in the way aligned with the company's culture and its mission and vision, value and strategy through evaluation of both qualitative and quantitative indicators.
KWIH upholds the highest ethical standards and accountability throughout its operations and has an explicit zero-tolerance approach for any fraudulent or unethical conduct. All employees are required to follow the Code of Conduct which details the company's compulsory requirements in respect of responsible business conduct. To ensure whistle-blowers having no concerns to report grievances without fear of reprisal, all cases are treated with strict confidence and submitted to designated personnel for further investigation.
